Pretty Please orders are usually dispatched the same business day your order is placed if order is placed prior to 11am, if placed after this time it will be dispatched the following dispatch day unless noted on the website or social media channels. Please note that during promotional periods, your Pretty Please order may be dispatched up to three days after your order is placed. 

Pretty Please orders are sent using third party couriers. You will receive an email once your order has been dispatched.  If you have not received your dispatch email please check your junk folder.

After your parcel leaves Pretty Please Office, it should take one to three business days to get your place. Please email if your parcel hasn't arrived four business days after dispatch. 

Delivery is made by courier.  Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.  We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. Delivery to rural addresses may take longer in some areas. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you.

You must notify us within 7 days of the dispatch date if you have not received an item.

Each product sent from Pretty Please is carefully inspected prior to sending to ensure that you are receiving a quality product every time.